by Sheree Van Vreede (@rezlady)
During a recent #TCFchat on Twitter (hosted by the Tech Career Forum on Wednesdays at 3pm), the discussion topic was the challenge of effective communication by tech pros across any organization–client organization, small/medium business, Fortune 500 corporations, non-profits, professional services firms, etc.
The questions for the chat were as follows:
1. In what ways does effective communication help and ineffective communication hurt the IT organization? The company?
2. What are some of the main issues tech pros face when communicating to different company groups?
3. How can a tech pro speak so that a user or business stakeholder hears what you’re saying?
4. Does senior leadership have a role in fostering this communication? If so, what is it?
It was an insightful discussion full of great tips. Some of the main nuggets of advice included:
- “Technology companies need to convey what business solutions they deliver with their tech portfolio.” @ValaAfshar
- “I’ve heard this a lot in the past: “we gave them what they asked for but not what they wanted”. Communication is critical” @MichaelKeen
- “My other favorite, “We went above and beyond, but they didn’t understand how.” @AndrewGrossman
- “I recently heard the term P2P (people to people) mktg. You have to collaborate/connect internally & w/your customers to succeed.” @anitaloomba
To see more great responses from the participants and to get more effective advice, check out the recap on Storify: “Organizational Communications: Challenges and Solutions for Tech Professionals“.